The Order Process, Step by Step
No mystery, no surprises. Here's exactly what happens between your first enquiry and your new vehicle arriving - and roughly how long each stage takes.
Step 1 - Your enquiry
It starts with a conversation. Complete our quote form, request a callback or call us on 020 3161 7589. Tell us the vehicle you have in mind - or just your budget, needs and must-haves - along with your preferred contract length, annual mileage and initial rental. You'll be assigned a dedicated account manager who stays with you for the whole journey.
Step 2 - Your quotes
We search our panel of funders and our dealer network, and come back to you with clear written quotations - usually the same working day. Each quote sets out the vehicle specification, contract terms, initial rental, monthly rental, our processing fee and the commission we would receive. Ask for as many variations as you like: different terms, mileages, trim levels or entirely different cars. There's no obligation and no pressure at any point.
Step 3 - Finance application
Found the right deal? We'll send you a finance proposal form to complete - it takes a few minutes online. We submit it to the chosen funder, who runs a credit check and assesses affordability. Most decisions come back within one to two working days. If a funder declines, we'll talk to you before doing anything else - sometimes a different funder on our panel is the answer, but we'll never scattergun your application around the market.
Step 4 - Documents and order
Once you're approved, everything is signed electronically - no printing, posting or scanning:
- Vehicle order form - confirming the exact specification, colour and options.
- Commission disclosure - confirming the commission we receive, which we ask you to sign to show your informed consent.
- Finance agreement - sent by the funder for e-signature.
Our processing fee is payable at this stage, once finance approval and your signed order have been received. With everything signed, we place the vehicle order with the supplying dealer. Your 14-day statutory cooling-off period for our brokerage services starts when you sign the order pack - see our cancellation policy.
Step 5 - The wait (we keep you posted)
If your vehicle is in stock, delivery can be as quick as one to three weeks. Factory orders typically take eight to sixteen weeks depending on the manufacturer and specification - we'll give you an honest estimate before you commit, and proactive updates while you wait. This is also the time to arrange your fully comprehensive insurance, ready for delivery day.
Step 6 - Delivery day
Your brand-new vehicle is delivered free of charge to your door, anywhere on the UK mainland. Inspect it carefully before signing the delivery note - check the specification, mileage and condition. Any issues, call us immediately and we'll take it from there. Then enjoy the new-car feeling; road tax is already sorted and the manufacturer's warranty is live from day one.
Step 7 - During and after
We don't disappear once the vehicle is delivered. Your account manager remains your point of contact for contract amendments, mileage changes, maintenance questions and anything else that comes up. And several months before your contract ends, we'll be in touch to plan your next vehicle - so there's no gap between handing one back and driving the next. See our end of contract guide for what happens at handback.